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CSES 104: Communication Across Cultures & Generations

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About Course

Each generation speaks its own language—shaped by culture, technology, and values. This lesson examines how communication styles differ among Baby Boomers, Gen X, Millennials, Gen Z, and Gen Alpha. Professionals who understand these nuances can better connect with clients, colleagues, and audiences across age groups.

Course Content

The Language of Generations: From Boomers to Gen Alpha
Each generation speaks its own language—shaped by culture, technology, and values. This lesson examines how communication styles differ among Baby Boomers, Gen X, Millennials, Gen Z, and Gen Alpha. Professionals who understand these nuances can better connect with clients, colleagues, and audiences across age groups.

  • Lesson 1 – The Language of Generations: From Boomers to Gen Alpha

Cross-Cultural Intelligence in Global Business
The sports and entertainment industries are increasingly global. Athletes, entertainers, and influencers collaborate across borders every day. This lesson focuses on cultural intelligence—the ability to navigate differences in communication, etiquette, and expectations with grace and professionalism.

Digital Etiquette & Virtual Presence
Duration: 20–25 minutes Overview The digital age has redefined professionalism. Emails, DMs, and video calls are now the front door to your personal brand. This lesson explores how to communicate respectfully and effectively across digital platforms—while maintaining authenticity and privacy.

The Art of Listening: Reading Between the Lines
Effective communication isn’t about talking—it’s about listening. This lesson introduces active listening techniques to help professionals decode tone, emotion, and unspoken needs. Listening well builds empathy, resolves conflicts, and strengthens relationships across generations and cultures.

Global Communication Ethics & Inclusive Engagement
Global communication requires cultural humility, ethical awareness, and inclusivity. This final lesson outlines how to engage ethically across identities, languages, and belief systems—building trust in diverse global networks.

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